The OM Partners Customer Services department provides post implementation support for our software. It is the central point of contact for our customers and we offer a wide range of services in the following areas:
Applications functionality and data accuracy
Upgrading an application to the latest version ensures that the customer benefits from the latest developments in our software. Our upgrade service assists the customer in preparing, organizing and executing an upgrade.
Upgrade services
With documentation and training, users are given information on the applications’ functionality and how it can satisfy their business needs, allowing the users to maximize the potential of our software.
Pro-active support
It is most important to avoid problems wherever possible. Customer Services offers a database 'Health Check' service which highlights key status parameters and potential problems, allowing issues to be resolved pro-actively.
Documentation and training
We support users in understanding and applying our software’s functionality. We also help them with guidelines in maintaining accurate data.
Account management
Listening to customers and receiving feedback is an essential part of the quality process and allows us to better understand customer requirements and improve customer relations. Customer Services ensures that this feedback is handled by the correct resources.
Applications functionality and data accuracy
Upgrading an application to the latest version ensures that the customer benefits from the latest developments in our software. Our upgrade service assists the customer in preparing, organizing and executing an upgrade.
Upgrade services
With documentation and training, users are given information on the applications’ functionality and how it can satisfy their business needs, allowing the users to maximize the potential of our software.
Pro-active support
It is most important to avoid problems wherever possible. Customer Services offers a database 'Health Check' service which highlights key status parameters and potential problems, allowing issues to be resolved pro-actively.
Documentation and training
We support users in understanding and applying our software’s functionality. We also help them with guidelines in maintaining accurate data.
Account management
Listening to customers and receiving feedback is an essential part of the quality process and allows us to better understand customer requirements and improve customer relations. Customer Services ensures that this feedback is handled by the correct resources.
